Terms and conditions

1. General provisions

1.1. These Shipment Carriage Rules (hereinafter – the Rules) set out the procedure for ordering and performing shipment carriage services and for making payments, where the services are ordered by natural or legal persons (hereinafter – the Customer) through the website zipasgo.com or through other channels.

1.2. The service provider is ZipasGo, MB (hereinafter – Zipas).

1.3. Zipas acts as a courier / carrier, not as an intermediary. Zipas organises and carries out the transport of shipments, including collection of the shipment from the sender, sorting, international transportation and final delivery to the recipient. Depending on the destination and the service, the final delivery of the shipment to the recipient may be performed by Zipas partners – other courier or postal services acting on behalf of Zipas or under cooperation agreements. By ordering services, the Customer enters into a contractual relationship with Zipas for the provision of the entire shipment carriage service.

1.4. By placing an order, the Customer confirms that he or she has read these Rules, understood them and undertakes to comply with them.

1.5. Separate services, destinations, shipment types or additional services may be subject to special conditions published at zipasgo.com, provided during order placement, or set out in an individual commercial offer.

2. Definitions

2.1. Shipment – documents, goods or other items handed over by the Customer, packed for shipping and handed over to Zipas for carriage.

2.2. Courier – an employee, representative or engaged contractor of Zipas who performs shipment collection, transportation, sorting, delivery or other carriage-related actions on behalf of Zipas.

2.3. Order – a shipment carriage order submitted by the Customer, specifying the details of the sender, recipient, shipment and the selected service.

2.4. Additional charges – charges that may be applied on top of the base carriage price, including, but not limited to, surcharges for incorrectly declared shipment data, volumetric weight, non-standard shipments, re-delivery, address correction, customs formalities, storage, return, and other additional services or circumstances.

2.5. Volumetric weight – weight calculated according to the dimensions of the shipment, applied where it is greater than the actual weight.

3. Scope of services

3.1. Zipas provides services of shipment collection, carriage, sorting, delivery, return, document administration, arrangement of customs brokerage, additional logistics and other services related to the transport of shipments.

3.2. The services may be provided within Lithuania and on international routes, depending on the destinations, shipment types and technical capabilities currently served by Zipas.

3.3. Not all services are available to all destinations, all shipment types or all recipient addresses. Zipas has the right to refuse to accept or perform an order if it does not meet technical, legal or operational requirements.

4. Placing an order

4.1. When placing an order, the Customer must accurately and truthfully provide:

  • sender and recipient details;
  • pickup and delivery addresses;
  • number of items in the shipment;
  • actual weight;
  • exact package dimensions;
  • the nature and description of the items being shipped;
  • the value of the shipment, where required by the nature of the service or by legal acts;
  • any other information necessary for proper and safe carriage.

4.2. The Customer is prohibited from providing misleading, inaccurate, incomplete or false shipment data.

4.3. The description of the items being shipped must be specific and accurate. Generic or vague descriptions such as “gift”, “sample”, “goods”, “items” or similar may not be used if they do not reveal the actual contents of the shipment.

4.4. Zipas has the right at any time to verify the accuracy of the shipment data, including the weight, dimensions, packaging, nature of the contents, declared value and other data related to the order.

5. Preparation and packaging of the shipment

5.1. The Customer must pack the shipment properly, safely and in a manner suitable for transportation so that it:

  • protects the contents from damage during carriage;
  • does not pose a danger to people, other shipments, vehicles or the environment;
  • is compatible with standard logistics, sorting and transshipment processes.

5.2. The Customer is liable for any improper, insufficient or unsuitable packaging of the shipment.

5.3. If the shipment is fragile, breakable or sensitive to impact, temperature or other influence, the Customer must clearly assess this before ordering the service and use packaging suitable for such contents. Merely marking the package (“fragile”, “handle with care” or similar) does not in itself ensure special handling unless such a service has been explicitly ordered and confirmed.

5.4. It is recommended to review additional information on shipment preparation, packaging and requirements: https://zipasgo.com/lt/pagalba

6. Prohibited and restricted items

6.1. It is prohibited to ship items whose carriage is prohibited under the laws of the Republic of Lithuania, the European Union, or the transit or destination country.

6.2. Without a separate written consent from Zipas, it is prohibited or restricted to ship, among other things:

  • aerosols of any kind;
  • live animals;
  • gas cylinders;
  • fire extinguishers;
  • hazardous (toxic, flammable, etc.) liquids;
  • human remains, including cremated remains (ashes);
  • explosive, flammable or radioactive substances;
  • offensive or indecent materials;
  • individual (installed or uninstalled) airbags;
  • biological substances and infectious agents;
  • counterfeit goods infringing intellectual property rights;
  • alcoholic beverages in unsealed bottles or containers;
  • narcotic and psychotropic substances (including psychotropic medicines);
  • perishable goods (e.g. raw meat, etc.);
  • coins (including numismatic items) and jewellery;
  • prescription and non-prescription medicines when shipping outside the EU (and within the EU, where the destination country prohibits the shipment of medicines);
  • poisons, toxic, oxidising and other hazardous substances;
  • items prohibited for importation or use in the destination country;
  • alcoholic beverages, perfumes and other liquids with an alcohol concentration exceeding 70 %;
  • matches, lighters, magnets and all items containing magnets;
  • hunting (animal) trophies, animal parts (e.g. skin, bones, horns, fur, animal remains or animal-origin products not intended for human consumption);
  • deactivated or neutralised explosive devices, firearms, military ammunition (including grenades, shells, cartridges), air rifles, any replicas or imitations (dummies) of explosive devices or firearms;
  • banknotes, cheques or any bearer securities, traveller’s cheques, processed or unprocessed precious metals (including platinum, gold, silver), gemstones and other valuable items;
  • individual batteries.

6.3. If the Customer hands over a prohibited or improperly declared shipment for carriage, Zipas has the right to refuse to accept it, suspend its carriage, return the shipment to the sender, hand it over to the competent authorities, and claim compensation for all resulting losses and expenses.

7. Pricing and price recalculation

7.1. The price indicated at the time of placing the order is calculated on the basis of the data provided by the Customer and is valid only if such data is correct, accurate and complete.

7.2. The final carriage price may be recalculated after the shipment is received, weighed, measured, sorted, additionally inspected, or after additional information about the nature of the shipment is obtained.

7.3. The price may be recalculated if at least one of the following circumstances is established:

  • the actual weight declared is lower than the real weight;
  • the dimensions declared are smaller than the real dimensions;
  • the number of items is not indicated or is indicated incorrectly;
  • the shipment is non-standard;
  • a higher volumetric weight applies to the shipment
  • the contents, purpose or value of the shipment are declared incorrectly;
  • additional costs arise due to customs, security, storage, return, address correction or other circumstances.

7.4. If, after the order is placed, it becomes apparent that the Customer provided incorrect, inaccurate or understated shipment data and the carriage price must therefore be recalculated upwards, the Customer must pay the price difference and all related additional charges.

7.5. Until the Customer has paid in full the price difference referred to in section 7.4 and any other related amounts due, Zipas has the right to restrict or suspend the Customer’s ability to place new orders via zipasgo.com or through other channels.

7.6. Zipas has the right to keep the option of placing new orders deactivated until all overdue, additionally calculated or otherwise payable amounts have been paid in full.

7.7. If the Customer fails to pay the recalculated price or other amounts due on time, Zipas has the right to apply debt-management measures, suspend the provision of services, offset received amounts against the oldest debts, and assign debt collection to third parties in accordance with the procedure established by legal acts.

8. Payment procedure

8.1. The Customer pays for the services by the means indicated at zipasgo.com or in accordance with individually agreed payment terms.

8.2. Zipas has the right to require advance payment for all or part of the services.

8.3. If the parties have agreed on deferred payment, the Customer must pay the invoices within the terms specified therein.

8.4. All additional charges, recalculated prices, customs duties, taxes, levies, storage, return or other costs are paid by the Customer, unless expressly agreed otherwise in writing.

9. Collection, delivery and timelines

9.1. The collection and delivery timelines indicated on the website, in the self-service portal, in the calculator, in an offer or in communications are preliminary, indicative and not guaranteed, unless the parties have expressly agreed in writing on a guaranteed timeline.

9.2. Delivery timelines may be affected by weather conditions, transport restrictions, customs procedures, security inspections, public holidays, strikes, technical disruptions, inaccurate data, the recipient being unreachable, and other circumstances that Zipas cannot reasonably control.

9.3. If the recipient is unreachable at the time of delivery, the address provided is inaccurate, or delivery is impossible for reasons beyond Zipas’ control, additional charges may apply for re-delivery, storage or return.

10. Customs, taxes and documents

10.1. For international shipments, the Customer must provide all correct and complete documents and data required to carry out customs formalities.

10.2. Import duties, VAT, excise taxes, customs brokerage, declaration, storage or other charges imposed by state authorities, terminals or partners are not considered part of the base carriage price unless expressly stated otherwise.

10.3. The Customer is liable for any incorrectly submitted customs data, inaccurate product description, incorrect origin, value, codes or other information provided by the Customer.

10.4. The sender assumes full responsibility for the delivery of the goods to the destination and for the payment of all import taxes, duties and other related levies. The Customer acknowledges and agrees that, if the customs broker of a Zipas partner applies additional or higher customs duties or import taxes, all such additional obligations are covered at the Customer’s expense.

10.5. The Customer also acknowledges that claims regarding lack of knowledge of, or errors in, the selection of HS codes, product descriptions or the actions of a customs broker (including the incorrect application of customs duties or import tariffs) are not accepted and cannot be directed at Zipas.

10.6. Zipas assumes no liability for the decisions or actions of a customs broker, nor for any related financial consequences. A Customer who does not agree with these terms is not entitled to use the service.

11. Liability

11.1. Zipas is liable for the loss, damage or delay of a shipment to the extent provided for by applicable legal acts and these Rules.

11.2. If a Shipment is damaged or lost, Zipas compensates the Customer in accordance with the applicable international convention governing the specific mode of transport, including, but not limited to, the Convention on the Contract for the International Carriage of Goods by Road (CMR), the Universal Postal Convention or other relevant international agreements.

11.3. Damages are compensated only up to the actual cost of the lost or damaged goods (the purchase price evidenced by the corresponding VAT invoices), but not exceeding the amount provided for in the applicable international convention or the amount of compensable damage set out in the offer presented to the Customer in the System before the order was placed (whichever is greater).

11.4. Where it is not possible to establish the cost price of the Shipment, compensation is calculated based on 70 % of the sale value of the Shipment.

11.5. Where only the packaging of the Shipment is damaged but the goods are not damaged or lost, such packaging damage or packaging-related loss is not considered damage and is not compensated.

11.6. Zipas is not liable for:

  • damage arising from improper packaging;
  • damage arising from incorrect or incomplete data provided by the Customer;
  • indirect losses, lost profits, business losses or reputational damage;
  • shipment delays, losses or additional costs caused by force majeure, acts of public authorities, customs, security inspections or other circumstances beyond Zipas’ control;
  • damage related to the shipment of prohibited, restricted or improperly declared items.

11.7. If the Customer’s actions or omissions cause additional costs, sanctions, losses or third-party claims against Zipas, the Customer undertakes to compensate them in full.

12. Claims

12.1. The Customer must check the condition of the shipment without delay upon its receipt.

12.2. If external damage, a shortage or any other obvious discrepancy is noticed, the recipient must mark this at the time of delivery and, where possible, draw up a corresponding report or another document recording the defect.

12.3. Claims for damage, shortage, loss or other defects of the shipment must be submitted in writing within 3 calendar days from the date of delivery of the shipment, attaching all available evidence: photographs, images of the packaging, documents, invoices, evidence of the shipment’s value and any other relevant information.

12.4. Claims are considered only if the Customer has paid in full for the services provided, except where mandatory legal acts provide otherwise.

13. Data provision and communication

13.1. The Customer is responsible for ensuring that all contact details provided to Zipas are accurate and valid.

13.2. Zipas may send information related to the order by email, SMS, self-service portal messages or through other channels indicated by the Customer.

13.3. Notifications are deemed duly delivered if they have been sent to the contacts indicated by the Customer.

14. Right to refuse services

14.1. Zipas has the right to refuse to accept, carry, deliver or continue the carriage of a shipment, and also to restrict the Customer’s access to the services temporarily or indefinitely, if:

  • the Customer breaches these Rules;
  • the Customer provides incorrect or misleading shipment data;
  • the Customer fails to pay invoices, recalculated prices or other amounts due;
  • the Customer hands over prohibited or restricted items;
  • there is reasonable suspicion of unlawful activity, fraud or abuse;
  • the order does not comply with legal, technical or security requirements.

15. Refunds

15.1. A refund is made when a paid order is cancelled.

15.2. Upon the Customer’s request for a refund, the funds are returned to the bank account indicated by the Customer within 14 calendar days.

16. Final provisions

16.1. Zipas has the right to unilaterally amend these Rules. The updated version of the Rules comes into force on the day of its publication on zipasgo.com, unless otherwise indicated.

16.2. If the Customer continues to use the services after the Rules have been amended, the Customer is deemed to have agreed to the updated version of the Rules.

16.3. These Rules are governed by the law of the Republic of Lithuania.

16.4. All disputes between the Customer and Zipas are resolved through negotiation and, failing agreement, in the courts of the Republic of Lithuania in accordance with the jurisdiction established by legal acts.

Last update: 21th of April 2026